Return & Refund Policy

Effective Date: September 3, 2026

At Ijaz Collections, we want our customers to have a smooth and reliable shopping experience. If you are not satisfied with your purchase, you may request a return in accordance with the terms below.

1. Return Period

Customers may request a return within 2 days of receiving the parcel.

After 2 days have passed, return requests may not be accepted unless Ijaz Collections agrees to an exception.

Customers are encouraged to inspect their parcel and product as soon as it is received.

2. Conditions for a Return

To be eligible for a return:

The return request must be submitted within 2 days of delivery.
The product must be unused and in its original condition.
The product should be returned with its original packaging, accessories, tags, manuals, and other included items where applicable.
The customer may be required to provide clear photos or videos showing the condition of the product.
Ijaz Collections may inspect the returned product before approving a refund or replacement.

Products that have been used, damaged, modified, washed, opened improperly, or returned without the required original items may not qualify for a return.

3. Damaged Parcels or Products

Customers should carefully inspect the parcel when it is delivered.

If the parcel appears visibly damaged, opened, broken, crushed, or tampered with, the customer should immediately inform the courier and contact Ijaz Collections with photos or videos as soon as possible.

Ijaz Collections is not responsible for damage caused by the courier or delivery service after the parcel has been handed over for delivery. However, we will cooperate with the customer and courier where reasonably possible to help resolve a genuine delivery-related issue.

4. Wrong or Defective Product

If you receive a product that is different from what you ordered or the product has a manufacturing defect, please contact us within 2 days of receiving the parcel.

We may request photographs or videos to verify the issue. Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate solution.

5. Change of Mind

Returns due simply to a change of mind may be accepted at the discretion of Ijaz Collections, provided the product is unused, undamaged, and in its original condition.

Return shipping costs in such cases may be the responsibility of the customer.

6. Return Shipping

Unless the return is due to an incorrect product or a verified issue attributable to Ijaz Collections, the customer may be responsible for the cost of returning the product.

Customers should not send products back without first contacting us and receiving return instructions.

7. Refunds

Once a returned product has been received and inspected, Ijaz Collections will determine whether the return qualifies for a refund.

If approved, the refund will be processed using the available payment method or another mutually agreed method.

Refund processing time may vary depending on the payment method and financial institution.

8. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene considerations, customization, damage caused after delivery, or other reasonable restrictions.

Any applicable non-returnable products or conditions may be communicated on the product page or at the time of purchase.

9. Return Request Process

To request a return, customers should contact Ijaz Collections within 2 days of receiving the parcel and provide:

Order details
Reason for the return
Photos or videos of the product, if requested
Photos of the packaging or parcel where damage is involved

Our team will review the request and provide further instructions.

10. Final Decision

All returns are subject to review and approval by Ijaz Collections. We reserve the right to reject a return request that does not meet the conditions of this policy.

This policy is intended to ensure a fair process for both our customers and our business.

11. Contact Us

For return, refund, replacement, or exchange inquiries, please contact Ijaz Collections through the contact details provided on our website.

Ijaz Collections
Location: Wazirabad, Pakistan

Our Commitment

At Ijaz Collections, we aim to provide quality products, careful packaging, dependable service, and a fair customer experience. We encourage customers to inspect their orders promptly and contact us within the stated return period if there is any problem with their purchase.

Quality products. Trusted service. A better way to shop online.