Return, Exchange & Refund Policy

Effective Date: August 19, 2026

At Ijaz Collections, we want you to shop with confidence. We carefully inspect and package orders before dispatch and aim to provide our customers with quality products and reliable service.

This Return, Exchange & Refund Policy explains when a product may be returned, exchanged, or refunded when shopping with Ijaz Collections in Pakistan.

1. Eligibility for Returns

You may request a return or exchange if the product you receive is:

• Damaged or defective upon delivery.
• Incorrect or different from the product you ordered.
• Missing essential parts or accessories that were included with the order.
• Significantly different from the description provided on our website.

For damaged or incorrect orders, please contact us as soon as possible after receiving the parcel.

Returns are subject to verification and approval by Ijaz Collections.

2. Return Time Limit

For eligible products, a return or exchange request should normally be submitted within 7 days of receiving the order.

Requests submitted after this period may not be accepted unless the issue involves a valid warranty claim, a manufacturing defect, or another circumstance where a longer period is required by applicable law.

3. Conditions for Returning a Product

To be eligible for a return or exchange, the product should, where applicable:

• Be unused and in its original condition.
• Be returned with the original packaging.
• Include all accessories, manuals, tags, and other items supplied with the product.
• Include the original order information or proof of purchase.
• Not have been damaged through misuse, negligence, accident, unauthorized repair, or modification.

Products showing signs of use, damage, alteration, or misuse may be rejected for return.

4. Damaged Products

If your parcel arrives damaged, please inspect the package as soon as possible.

If the product is damaged, contact Ijaz Collections promptly and provide:

• Your order number.
• Your name and contact number.
• Photographs of the product.
• Photographs of the packaging and shipping label.
• A short description of the issue.
• Video evidence where reasonably requested.

This information helps us investigate the issue with our team and delivery partner.

5. Wrong Product Received

If you receive an item different from the one you ordered, contact us within the applicable return period.

After verification, we may arrange an exchange for the correct product or provide another appropriate resolution.

Where the error was caused by Ijaz Collections, we will make reasonable efforts to resolve the issue without unfairly charging the customer for the replacement.

6. Change of Mind

Returns due simply to a change of mind may not be accepted for every product.

If we agree to accept a change-of-mind return, the product must generally be unused, unopened where applicable, and in resalable condition. Return shipping or other applicable costs may be the customer’s responsibility.

Some products may be excluded from change-of-mind returns because of their nature.

7. Non-Returnable Products

Certain products may not be eligible for return or exchange, particularly where they are:

• Used, damaged, or altered by the customer.
• Personalized or customized specifically for the customer.
• Hygiene-sensitive products that have been opened or used.
• Products with missing packaging, accessories, or components.
• Products damaged because of improper use or handling.
• Products specifically identified as non-returnable on their product page.

Additional exclusions may apply depending on the nature of the product.

8. Electronics and Earbuds

For electronics such as earbuds and other accessories, customers should test the product promptly after delivery.

A return or replacement may be considered where the product has a genuine manufacturing defect or arrives damaged, subject to verification.

Issues caused by misuse, accidental damage, water or liquid exposure, unauthorized repair, physical damage, incorrect charging, or failure to follow product instructions may not qualify for a return or refund.

9. Jewellery, Watches, Toys, Cutlery, Furniture and Other Items

Products in different categories may have different return requirements.

For example:

• Jewellery should be returned without damage, alteration, or signs of misuse.
• Watches and clocks should not have damage caused by improper handling.
• Toys should be returned in an appropriate condition and with included components.
• Cutlery and kitchen products should be unused where required for hygiene reasons.
• Furniture may be subject to special return, delivery, assembly, or collection conditions.

Please contact us before returning a product if you are unsure whether it qualifies.

10. Knives and Sharp Household Products

Returns of knives and other sharp household products are subject to the same applicable return conditions, including product condition and return eligibility.

Customers must package such products safely for return and comply with all applicable laws and courier requirements.

Products damaged through improper handling or use may not qualify for a refund or exchange.

11. Return Shipping Charges

If a return is required because:

• We sent the wrong product, or
• The product arrived damaged or has a verified defect,

Ijaz Collections may arrange or cover reasonable return shipping costs, depending on the circumstances and available courier arrangements.

For approved change-of-mind returns or returns caused by incorrect customer information, return shipping costs may be the customer’s responsibility.

We will communicate the applicable arrangement before the return is processed.

12. How to Request a Return

To request a return, contact Ijaz Collections through the contact details provided on our website.

Please provide:

• Order number
• Customer name
• Phone number
• Product name
• Reason for return
• Photos or videos showing the issue, where applicable

Please do not send a product back without contacting us first.

We may provide specific return instructions or a return address after reviewing your request.

13. Return Inspection

Once the returned product is received, Ijaz Collections may inspect it to determine whether it meets the conditions of this policy.

Approval of a return does not automatically guarantee a refund. The product must meet the applicable return requirements.

If a returned item does not qualify, we may contact you regarding the available options.

14. Exchanges

Where an exchange is approved, we will attempt to provide the same product.

An exchange may not be possible if:

• The product is out of stock.
• The product has been discontinued.
• The replacement is unavailable.
• The product fails the return inspection.

If an exchange is not possible, we may offer a refund or another appropriate resolution, depending on the circumstances.

15. Refunds

If a refund is approved, the refund amount will generally correspond to the eligible amount paid for the returned product.

The final refund amount may be affected by applicable delivery charges, return costs, discounts, promotional offers, or other circumstances communicated at the time of the return.

Refunds will be processed using the original payment method where reasonably possible. For Cash on Delivery orders, we may request appropriate payment or account information necessary to process the refund.

16. Refund Processing Time

Once a return has been received, inspected, and approved, we will initiate the applicable refund process.

The time required for the funds to reach you may depend on the payment provider, bank, financial institution, or other payment method used.

For Cash on Delivery refunds, additional processing time may apply depending on the refund method agreed with the customer.

17. Order Cancellation

Customers may request cancellation before an order is dispatched.

Once an order has been shipped or handed over to a courier, cancellation may no longer be possible and the customer may need to follow the applicable return process.

Orders that are already in transit may be subject to delivery and return costs where applicable.

18. Refused or Undelivered Orders

Customers are expected to accept genuine orders placed with Ijaz Collections.

If an order is refused at the time of delivery or cannot be delivered because of an incorrect address, unavailable recipient, or repeated failure to respond to the courier, additional shipping or return costs may apply.

Repeated misuse of Cash on Delivery or refusal of genuine orders may result in restrictions on future orders.

19. Warranty Claims

Some products may include a manufacturer’s or seller’s warranty.

Where a warranty applies, warranty claims will be handled according to the applicable warranty terms.

A warranty generally does not cover damage caused by:

• Accidents
• Misuse
• Negligence
• Unauthorized repairs
• Physical damage
• Liquid or water damage where not covered
• Normal wear and tear
• Failure to follow product instructions

20. Fraudulent or Abusive Return Requests

Ijaz Collections reserves the right to investigate suspicious, fraudulent, or abusive return claims.

We may refuse a return or refund where there is reasonable evidence of:

• Product misuse or intentional damage.
• Fraudulent claims.
• Returning a different product from the one purchased.
• Repeated abuse of the return policy.
• Manipulation or falsification of evidence.

This does not affect any rights you may have under applicable Pakistani law.

21. Consumer Rights

Nothing in this policy is intended to remove or restrict any mandatory rights or protections available to consumers under applicable laws and regulations in Pakistan.

Where applicable law provides a consumer with rights that are more favorable than the terms stated in this policy, those legal rights will continue to apply.

22. Policy Changes

Ijaz Collections may update this Return, Exchange & Refund Policy from time to time.

Any changes will be published on this page, together with an updated effective date where appropriate.

23. Contact Us

If you have questions about a return, exchange, refund, damaged product, or warranty claim, please contact Ijaz Collections through the contact information provided on our website.

Ijaz Collections
Location: Wazirabad, Punjab, Pakistan
Online Store: Ijaz Collections

Our Commitment

We understand that online shopping requires trust. Our goal is to make the return and refund process fair, transparent, and straightforward.

We carefully select our products, package orders with care, and work with our customers to resolve genuine product and delivery issues.

Quality products. Trusted service. A better way to shop online.

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